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FAQ
We know you’re all about making smart choices, so we’ve broken down everything you need to know right here.
Whether you’re curious about the story behind LONO, the science behind our biodegradable tech, or how the Flow S performs under tough conditions, we’ve got you covered
What is LONO's story and goals?
We are a Hong Kong based company that started 2 years ago and launched our first product called LONO TREE focusing on sustainability by using natural materials. When it came to the next product, we wanted to offer a shoe that is good for the planet as well as the health of our body, so we entered the barefoot space - because we truly believe in it.
Now as we focus on FLOW our goal is to offer a pair of well-designed and well-made barefoot shoes at a reasonable price.
Will the shoes biodegrade while wearing them or in my closet?
The biodegradation only occurs in environments such as landfills and ocean where microorganisms are present.
The shoe has to be completely buried for the biodegradable process to take place, it won't biodegrade from dirt and soil on the surface.
What makes the shoes biodegrade in around 3 years in landfill or marine conditions and what studies support this?
We infuse our raw materials with just 1% GONETECH additive to offer microbes the ability to secrete acids and consume this material, turning it into methane (CH4), carbon dioxide (CO2), biomass, and water. This material is certified to be effective in environments such as landfills and ocean where microorganisms are present.
Please email us at hello@lonowear.com if you would like to see related test reports.
Are the shoes vegan and what materials are used?
Yes! Vegan-friendly sustainability is an ideology at the heart of LONO. We use plant-based and biodegradable materials, ensuring no animal products are involved in our shoes.
The shoe upper is a biodegradable polyester flyknit, the outsole is made of biodegradable rubber.
Are the shoes waterproof and how do they perform in wet conditions?
The shoes are not waterproof but the upper mesh is highly breathable and therefore dries relatively quickly.
We are making improvements for wet surface slip resistance in the upcoming batch.
That being said, flow performs best under indoor & outdoor dry conditions.
Are the shoes suitable for people with bunions?
Several of our customers with bunions have found our flyknit upper around the bunion area soft and non-irritating. The wider toe box also provides extra room around the toes.
Do the shoes have arch support?
Studies show that barefoot shoes can reactivate the arch and strengthen flat feet. Our shoes are designed to be highly adaptable for people who are new to barefoot shoes.
Are the shoes machine washable?
You can use gentle machine wash on the shoes and air dry them.
What if I'm not sure about the sizing?
Feel free to contact us through our Live Chat function by clicking the chat icon at the bottom right part of the website's screen. Please provide your longest foot's measurements in millimetres and we will get back to you as soon as possible.
What is the difference between FLOW, FLOW C and FLOW S and do you restock all colors?
FLOW C is the representation of extraordinary colors, while the shoe models are the same with FLOW (grey, black and white). Time to time we release exciting limited edition colors! We can’t say the exact time but various holidays is usually a good bet 😉 But that also means that we occasionally discontinue some colors to make room for new ones - so if you like a certain color combo we suggest you grab it fast before it’s gone 💨
FLOW S has a more grounded outsole at 6mm, a reinforced S-knit pattern for lateral structure and a heel sling for better lockdown. These features are designed to perform better in strength training session 💪🏻
Where do you ship?
We ship to many destinations around the world. Shipping costs will apply depending on your location and will be added at checkout once you enter your address. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long does it take to ship my order?
It depends on where you are. We often provide several shipping options with different levels of tracking information and delivery speeds.
Delivery details will be provided in your confirmation email and you can always make use of our 'Track' page to check on your order status.
Do you offer team deals?
Yes we offer team deals for 5+ pairs. Message us at hello@lonowear.com to find out more.
